FAQ

ORDER

1. How do i place an order?
There are several ways for you to place an order ;
Way 1 : You can email to tilljanna@gmail.com
Way 2 : You can whats app (NO PHONE CALLS PLEASE) at 019.224.5212 or 012.313.7825

However please take note that we have not installed stock system to monitor our stock availability. Currently all being done manually. Hence, we are seek your apologise in advanced if the items stated in website/ Social Media are available BUT NOT in our manual stock system. We will sure to advised you directly on this upon inquiry.

2. What payment methods do you accept?
As at now, we only accept DIRECT ONLINE BANKING. For details, please refer our TERMS & CONDITIONS

3. Can i cancel my order?
If the items NOT BEING PAID yet – YES, you may cancel your order. However we appreciate if you could notify us in allowing
others have the opportunity purchase experience with TillJanna.

If the items ALREADY BEING PAID – NO. We do not offer cash refund. However if you wish to exchange to other items, please
refer to Return Policy as stated in our Terms & Conditions

4. What if i have received incorrect items?
We are truly sorry in advanced. Please immediate contact us via phone or email. We will surely to address this immediately.

5. How do i track my orders?
We are committed to provide you with the tracking number after postage being done. If you have not received any tracking numbers after 24 hours confirmation on postage schedule, please email or contact us immediately.

 

Size Chart

This is Tilljanna Size Chart

JUBAH

TILL JANNA SIZE CHART UK8 UK10 UK12 UK12-UK14
(Jubah) S M L XL
Shoulder 14.5 15.5 16.6 17
Dress Length 53 53 55.5 55.5
Waist 28.5 32 34 36
Chest 35 37.5 39 41
Arm 22.5 23 24 24
Hips 37.5 39 41 43

* Size mentioned above in INCH
* Items measured when laid flat

Telekung Lycra

TILLJANNA SIZE CHART FREE SIZE
(Telekung) Inch
Length of Baju (Front) 42.5
Length of Baju (Back) 47
Length of Kain 48.5

* Size mentioned above in INCH
* Items measured when laid flat

General Questions

1. Do TillJanna has a physical shop?
No we do not have. Currently we are operated via home based located at Shah Alam.

2. Are all your products/ items are customade?
YES. all of our items are in-house design unless stated otherwise.

3. Can it be custom to my own size?
At the moment we only produce based on our standard size chart. However please drop an email to tilljanna@gmail.com should
you wish for TillJanna for details.

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