Terms & Conditions

Online Shopping
We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions
of products appearing on the website are correct at the time when the relevant information was entered onto the system.

We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product image are an accurate representation of the actual merchandise.

 

Shipping guidelines
We strive to pack and ship all orders within 48 – 36 hours after payment is received.

Orders made on Saturday will only be shipped on Monday.

After items leave our warehouse, it will take 1-3 working days to arrive at your doorstep for orders in Malaysia.

Shipping Cost (Peninsular Malaysia)

Item Price Per Piece (RM)
Hijab 6.00
Jubah 9.00
Telekung 9.00
Other clothing* 6.00

Prices quoted based on estimated items by weight

 

International shipping costs and methods
For international orders, the rates differ according to locations.
Alternatively, you can email tilljanna@gmail.com  your items and your country and we’ll calculate the rate for you!

 

Payment methods
If you would like to make a direct Maybank2U, CIMBClicks transfer, please email us at tilljanna@gmail.com for our Maybank Acc details. We shall not published our account details or other personal documents via this website.

All payment made must accompanied with proof of payment that to be emailed to tilljanna@gmail.com

 

Delivery/ Self Collect

Currently all local delivery will be post via Pos Laju. We allow self collections at our home boutique located in Shah Alam. Full address will be notify to your contact number

 

Return and Exchange
1. At Tilljanna, we want you to be pleased with your purchase. If for any reason you are not completely satisfied (wrong size, wrong colour) you may return your purchase in unworn, unwashed, unaltered condition with all tags attached. (Subject to availability of replacement stocks)

2. Returns must be posted within 7 days of receiving your order.

3. Sale items however cannot be returned.

4. TillJanna allows exchanges subject to availability. If the new wanted item is not available, TillJanna will issue customer a coupon of the exchanged item’s value. (NO CASH REFUND). The cost of shipping will be borne by the customer.

5. For returns and exchanges, customers are advised to notify TillJanna first at tilljanna@gmail.com quoting the order number and product details.

 

Privacy Policy

TillJanna is committed in protecting all there Personal Data of our customers as guided by the Malaysian Data Protection Act 2010.   We will not disclose information about our customers to third parties.  We will not sell your name, address, email address and contact numbers without your permission. 

 

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